Privacy Notice
IMPORTANT PRIVACY CHOICES
How We Use and Protect Personal Information
AARP Roadside Assistance is offered in association with AARP® and AARP Services, Inc. ("AARP Services") through Signature Motor Club, Inc., and Signature Motor Club of California, Inc. ("Signature Motor Club"). This website is owned and operated by the Signature Motor Club for the benefit of AARP Roadside Assistance members.
Both AARP and the owners of Signature Motor Club are committed to protecting customer information and each has its own separate privacy policies to explain how each uses and protects your non-public personal information.
This Privacy Notice is the Signature Motor Club's standard Privacy Notice, which describes its privacy policies and practices of Signature Motor Club, Inc., and Signature Motor Club of California, Inc. As the Notice explains, we may agree to more restrictive practices with our marketing partners, like AARP Services. At AARP Services' request, we have agreed to additional restrictions on our use of non-public personal information, so some provisions of our standard Notice do not apply to AARP Roadside Assistance members. Specifically, we have agreed that we will not share non-public personal information about you related to your AARP Roadside Assistance membership for marketing purposes with any of our affiliates or with outside companies, except for AARP Services and AARP-approved service providers. We will share personal information with AARP Services so that AARP Services can provide quality control services, such as monitoring members' participation in and satisfaction with AARP Roadside Assistance. Unless you opt out, AARP Services may also use this information for a variety of other purposes (such as researching member interests, generally) and may share this information with other AARP service providers in order to inform AARP members of other AARP benefits and services. If you do not want us to share your information with AARP Services for purposes other than quality control and you live in an area in which this option is required by law, you can opt out by following the instructions described in the Privacy Notice. Please note, however, that, as long as you are an AARP member, you may continue to receive mailings from AARP and other providers of AARP member benefits and services. If you do not wish to receive mailings from other AARP service providers, you must contact AARP directly by calling 1-888-687-2277. You can review AARP's Privacy Policy at www.AARP.org.
Signature Motor Club's standard Privacy Notice follows:
Signature Motor Club
IMPORTANT PRIVACY CHOICES
How We Use and Protect Personal Information
At Signature Motor Club, protecting your privacy is very important to us. Signature Motor Club is offered by Signature Motor Club, Inc., and Signature Motor Club of California, Inc. We value your trust. We want you to understand what information we collect, how we protect it, and how we may use it. We treat non-public personal information ("NPI") that identifies you with respect and in accordance with this Privacy Notice. NPI is vital to Signature Motor Club in meeting our goal to provide you with products and services.
This Privacy Notice is designed to provide information regarding how we collect, use and disclose personal information we gather when you visit us on the World Wide Web. This Privacy Notice is currently applicable only to our United States customers and visitors when they interact with our website.
Our Privacy Notice
This is our Privacy Notice:
- We will describe the NPI we collect, how we protect it, and how we may use it.
- Where required by law, we will (1) provide customers our Privacy Notice at the start of their membership, (2) provide current customers our Privacy Notice each year, and (3) provide current customers a revised Notice whenever we materially change our Privacy Notice.
- We will maintain physical, electronic and procedural safeguards to protect NPI we obtain about our customers.
- We will not share NPI with others or consumer report information with Signature companies (except as permitted by law), unless we have provided you with a chance to opt out. That is, you may opt out by telling us not to share your NPI.
- Where required by law, we will honor an opt out request at any time and will remind current customers each year of their right to opt out.
- If you are only browsing our website and are not a current customer or you live in an area in which an opt out option is not required, you will not be provided with the opportunity to exercise the opt out selections described in this Privacy Policy.
- We will require servicing companies to whom we disclose NPI to adhere to our Privacy Notice.
- We will require outside companies who provide services for us and to whom we disclose personal information to adhere to our Privacy Policy standards.
- We will keep your health information confidential. We will not disclose it to outside companies without your permission, except as permitted by law.
- We will also comply with any other state requirements that relate to the use and protection of NPI. In states with more restrictive laws, we may provide a separate notice of those requirements.
Information We May Collect
We may obtain NPI to provide you with products and services you have requested and to service your membership. We may collect NPI that identifies you and describes how to contact you. We may also collect NPI on your transaction and experience information. We may collect this NPI from you, our affiliates and outside companies. We have listed examples below of the sources and types of NPI we may collect.- Applications, registration forms or other forms that contain your name, address, phone number, social security number, e-mail address, income, assets, vehicle information, policies and accounts with others
- Your transactions or experiences with Signature Motor Club.
Information We May Disclose and To Whom We May Disclose Information
We may disclose the NPI we collect. Unless specifically stated below, you cannot opt out of these disclosures. The service providers and others to whom we disclose NPI are obliged to use such information only for the purposes stated. Disclosures may be made as stated below.Disclosures To Service Providers
We may disclose NPI we collect to others, such as insurance agents, banks, administrators, towing companies, software consultants and other third parties that provide services for us. These services may include:- Administrative or customer support;
- Printing and delivering statements and other documents; and
- Protecting against fraud.
Disclosures To Outside Companies
We may disclose NPI we collect to outside companies for marketing and related purposes, unless you have opted out. These may include:- Banks, insurance or other financial companies;
- Retailers or direct marketers; and
- Non-profit or social organizations.
Disclosures to Marketing Firms
We may disclose NPI we collect to companies with which we have marketing arrangements. These would include:- Companies that help us market our products and services; and
- Financial institutions with which we have joint marketing arrangements to offer financial products or services.
Other Disclosures Permitted By Law
We may make further disclosures of NPI as permitted or required by law. For example, we may disclose NPI to law enforcement agencies or state insurance or health care authorities.When We Will Notify You
Where required by law, if you are a current customer, we will send a Privacy Notice to you each year. If you no longer have a customer relationship with us, we will continue to follow our Privacy Notice and practices. In that event, you will not receive future Notices from us. We will always post our current Privacy Notice on our website.Change In Privacy Notice
We reserve the right to change or add to our Privacy Notice at any time. If we make material changes, where required by law, we will provide current customers with a revised notice. This Notice will describe our new practices and will give them a chance to opt out, where permitted, under the revised Privacy Notice. We will always post our current Privacy Notice on our website.Our Security Procedures
We maintain procedures and technology designed to prevent unauthorized access to NPI. We maintain physical, electronic, and procedural protections in accordance with applicable standards to protect NPI. We restrict access to NPI to employees and others for lawful business purposes to assist in providing products or services to you. Employees who violate our Privacy Notice are subject to disciplinary action.Online Privacy
In addition to the Privacy Notice outlined above, the following online privacy principles apply when you visit us on the World Wide Web.
Online Information and Collection
You can visit us on the World Wide Web without telling us who you are and without revealing anything about yourself, including your e-mail address. Our Web servers collect the name of the domain you used to access the Internet, such as aol.com. We may also collect the website you came from and visit next.
- We may measure the number of visits, average time spent, and other data about visitors to our website in general. We may also use this data to monitor site performance and to make the site easier and more convenient to use. We may use this in the course of delivering an advertisement to you. We may also summarize data about our customers, sales, traffic patterns, and services, and provide these statistics to third parties. However, when we provide this to others, it will not include any information that identifies an individual.
Cookies
Cookies are small pieces of data stored by your Internet browser on your computer's hard drive. We use cookies to enhance your Web viewing experience and to measure website usage. With the help of cookies, we may present you with customized offerings or content that may be of interest to you. We may also use cookies to remember your user name so you do not have to reenter it each time you visit our site. You may be able to set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that, by not accepting cookies, you may limit the functionality we can provide to you when you visit our site.
Links to Other Websites
We are not responsible for the information collection practices of other websites when you link to them from our web site. We cannot control how those parties use cookies or whether they place on your computer cookies that may identify you personally. You should carefully review the privacy policies of the websites you visit to understand how they collect, use, and disclose information.
Information from Children
We do not knowingly solicit information from children and we do not intentionally market our products or services to children.
E-mail Communications
Encryption
We use encryption and authentication tools to protect information we gather on our website. E-mail communications outside of our website, however, may not be protected. If you are sending us an e-mail communication that includes highly confidential information, such as a credit card number, you may want to call us or send it by regular mail.
Access
In some cases, you may be able to update certain information that you provided to us. This may require you to use a unique user name and password (or "PIN"). Also, where the capability exists, you may request that we modify or delete information we have gathered during your visit to our website.
Visitors/Registered Users
As a visitor to our website, you may have access to certain features without telling us who you are or revealing any information about yourself. We will not gather any information about you when you are using these features. We may require you to become a registered member in order to gain access to and use other features. Once you become a registered member, we may collect personal information when you use our website.
"Opting Out" - Consumer Selections Regarding Information Sharing
We are committed to protecting NPI. We commit to using or sharing it in ways that will improve or expand upon the services we provide to you. We also want you to know that -- as a valued customer -- you may request that we not share certain information through an opt out response.Note: if you have previously provided us with your opt out request, you do not need to submit another request. We will continue to honor your initial opt out selections.
Sharing Personal Information with Outside Companies
If you prefer that we not share NPI about you with outside companies, you may opt out. That is, you may direct us at any time not to disclose this information to outside companies. If you wish to opt out of this type of sharing, simply notify us as described below and your request will be honored.We may continue, however, to share NPI under a servicing or joint marketing arrangement with an outside company or as permitted by law. We may also continue to share public information and information that does not identify you.
It is important for you to know that this opt out only applies to the NPI collected by Signature Motor Club.
Instructions On How To Notify Us
When you become a registered member of the Signature Motor Club, we will send you complete instructions on how to exercise your opt out selections.The practices and policies contained in this Privacy Notice replace all previous notices or statements with respect to the same subject.
This Privacy Notice will not apply to your relationships with financial service providers, such as banks and independent insurance agents. Their privacy policies will govern how they collect, use and disclose NPI that you allow them to access.
This Privacy Notice applies only to the information collection practices of Signature Motor Club.